"Complaint, six smoke coming out from underneath cooktop was using front right burner when issue occurred. Everything else is working just fine. I found front right burner element had experienced a thermal event spectacularly unit will need surface element and switch. No safety issues found at this time. No property damage. No personal damage either. ; ordrng 1 W11517959 (Element) and 1 W10917724 (Switch) and 1 WPW10312185 (Switch)"

"Complaint dryer, making a knocking noise during operation. Does not matter if its loaded or not. Noise never goes away. I suspect out of the motor is what is causing the noise while its in use or drum is out of round. I am ordering motor blower wheel. Housing is seized. Appears to have been thread locked. May have to cut shaft of motor off. Im ordering a drum drum will be shipped directly to the customers house customer to inspect drum for any damage broken plastics, flat out of round issues, felt issues and then call our office when parts come in.; ordrng 3 WP489463 (Screw)s and 1 W10888146 (Housing) and 1 WP697772 (Wheel) and 1 W10545923 (Drum) and 1 W11549461 (Motor)"

"Complaint agitator, nor tub will spin. When it does its making a horrible noise. I found safety guard/ belt guard was missing its screws. screw holes are damaged on gearcase. Not allowing new screws to fit unit will need a gearcase to fix issue a cam drive belt and agitator to fix along with associated parts. No additional issues found no error codes and fault history I performed a calibration procedure. Everything else is operating normal. ; ordrng 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11409708 (Sheild) and 2 W11573574 (Screw)s and 1 W11449840 (Gearcase) and 1 W11510461 (Washplate)"

I found previous tech left screws undone also found scratched stainless steel finish of left door above user interface. Also found water valve had not been plugged in properly and properly secured at Molex connector. I am ordering new door. No additional issues found unit should be making ice now with no further issues. Fresh food temperature was such a 34? I raised it to 39? before departure advising customer to leave temperatures at 37 or above. By doing so it will help prevent waterlines and valve from freezing. ; ordrng 1 W11518736 (Door left hand ss)

Complaint door seals came out of gasket. I reformed gasket with hairdryer resealed gasket tested operations no additional issues found everything is working properly as of now no cooling issues either. ; used 1 WP482338 (FOOD GRADE ADHESIVE) from stock