"Found unit with water in it. When I tilted it back I noticed the capacitor was hanging out of bracket and had been roughed up pretty good. I replaced capacitor and out unit into service mode and no fault codes were present. I ran unit on quick wash cycle to see if it advanced it did unit ran and checked ok(Call complete); dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP , used 1 W11395618 (Capacitor) from stock"

Replaced adjuster kit unit ran And checked ok(Call complete); used 1 W10712395 (Adjuster kit) from stock

Found heater burnt into. I went to get heater off my truck and could not locate it no where. I spoke with Lisa and she ordered me one for this job. Will return next Thursday am; ordrng 1 WP3387747 (Heater)

Found cooktop not installed properly. I could lift the cooktop out of the hole and the downdraft vent worked as it should put the cooktop back In hole and the vent just kept going up and down. Builder was here showed it to him and his getting the installer back out.(Call complete)

Found cooktop working fine at time of visit. Checked all gas lines they are tight with no leaks. Customer stated she wiped cooktop down with a damp rag. I would think that the water fell down into the switch area contacting the potentiometer causing the unit to click. Once the moisture was gone the unit went back to normal operation. Unit ran and checked ok(Call complete)Spoke with Alicia at whirlpool safety team.