Retuned to install new timer and knob. Installed parts and ran unit verified proper operation.

"Customer complained units burners not getting hot enough. Burners are the new burners with buttons in the middle. I formed customer to make sure pan is properly centers and pan is flat so that it makes contact with button. Ran all burners with customers pan and all burners working properly. Informed customer unit is working as designed , proper operation."

"Customer complained unit was smoking. Upon arrival found terminal had shorted causing electrical thermal reaction at terminal. Replaced terminal block and reassembled unit now working properly, pigtail is damaged and customer wants to buy her own pigtail. Verified proper operation. ; used 1 WPW10245259 (TERMINAL BLOCK) from stock"

Customer complained unit not running. Upon arrival found power to unit. Tried to start unit and found timer knob loose. Inspected timer and found knob broke and timer shaft damaged. Ordering new timer and timer knob. Informed customers offfice will call when parts come in to schedule return call. ; ordrng 1 W11685947 (Timer) and 1 W11675852 (Timer knob)

"Customer complained unit not washing. When arriving customer said when she moved in the office said the last tenant said it had an issue. The current tenant hadt used it. Had to call female tenant, her husband was home but didnt know anything about issue, Ran service mode and no error codes stored. Ran through all functions in serove mode and all functions working. Fills, washes, dispenser opens, drains and heater working. Informed customer unit working as designed. Verified proper operation."