"Customer states microwave does not get hot, confirmed issue, during uninstalling unit found power cord whip is facing upwards hitting the cabinets, unable to fully remove unit, explained and showed to customer the issue, customer will need to make accessible, quoted customer for inverter and magnetron."

"Customer states items still freezing in fresh food section.Found current temps freezer 5 and fresh food 38, found a lot of food items against liner of fridge, creating cold pockets, see quickpicsCalled techline but there system was down and he could not provide a reference number, Spoke with Leon, advised customer there needs to be a path for air to circulate"

"Customer states cycle wont startConfirmed issue, found door lock stuck in locked position, door is open, unable to reset lock, need to order and replace.; ordrng 1 W11565030 (Latch)"

"Installed control,found no operation but new error message 81 compressor start failure, compressor now receives voltage but no coming on, can hear it trying when first plugged in, explained to customer compressor is also needed for this repair and to contact Samsung since there is a 10 year warranty on parts, I did quote customer for cost of labor."

"Installed all parts, removed all ice, tested okay"