"Customer complained unit takes forever to sense, and long wash times and off balance spins. Brand unit a normal wash with auto sensing fuel unit filled almost all the way to the top of the lid and still hadnt start. Found pressure hose connected properly. Found pressure system fault. Tried to reset system running calibration but issue still happening. Ordering new control board due to issue with pressure system. Informed customer office will call when part comes in. ; rqstng P&A on 1 W11170319 (Control)"

Found ice and bottom of freezer from clogged drain line. Quoted repair. Took off drain line and flushed it. Removed ice buildup. Verified unit now draining properly. Collected via check .

Customer complained unit wont shut water off found overflow condition error code. Found valve stuck open opened will not close have to turn water off at wall. Ordering new valve. Informed customer office will call when parts come in. ; ordrng 1 W11513255 (Valve)

Returned to install belt and suspension. Installed parts. Verified unit now balanced properly and working as designed.

"Customer complained unit vibrating bouncing also a noise on arrival service mode. Found unit vibrating on high-speed spin found suspension was bad when unit pushed down on in basket basket basket basket basket basket, bounces. Illinois was belt stretched ordering, suspension rods and belt. Informed customer Office will call when job is authorized in parts. Come in; rqstng P&A on 1 W10780045 (Suspension) and 1 WPW10006384 (Belt)"