Complaints unit not working. says stop cooling and it started cooling again. Found ice block on freezer around defrost thermostat. Unit still had full frost pattern but was not defrosting properly due to ice block over defrost thermostat found defrost thermostat and heater were working properly. Defrosting fully due to ice block defrosted ice block. Customer also said icemakers werent working on bottom icemaker was just turned off and top icemaker was not getting water due to bad filter. Informed customer to get new filter or leave filter off verified proper operation collected labor fee.

"Customer complained unit not locking . Upon arrival ran service diagnostics. Found capacitor bad but lid lock and akk other functions working. Replaced cap from ts . Ran quick wash cycle. Verified proper operation of unit, ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock"

Returned to install spray arm. Installed part. Verified proper operation.

"Customer complained timer broken. Confirmed complaint upon arrival. Replaced timer and knob per service pointer instructions, via ts. Reassembled unit and ran unit to test and verified proper operation."

"Customer complained arm came off wont go back on . Found middle spray arm broken off rack. Ordering spray arm 5304506740,. Informed customer office will call when part comes in. ; ordrng 1 5304506740 (Arm)"