"Customer complained unit caught on fire while using timer, said she was misting the timer and thats it. Damage is only inside unit and not inside frame just in cooking area. Looks like something caught fire or caused thermal damage. Cant determine what would of caused issue aside from something being in unit while it was running at it had a thermal reaction like metal,etc. Customer is just saying that it did it while the timer was running and wast heating. Called safety to show pictures and inform on #7737236991 safety said issue is not repairable and to get crusty to call safety for further information. Gave customer service number and reference number."

"Customer complained lid lock broke. Upon arrival found strike was broken and customer had glued it back together to get it to work until repair. Replaced strike from ts, reassembled and ran service mode to check function of lid lock and all other functions. Verified proper operation. ; used 1 W11457841 (Strike) from stock"

"Retuned customer said that hose came out and water came out of hose. Informed customer that this its the drain line hose. Asked customer for hose holder to secure drain line to wall and drain pipe. Customer couldnt find it. Secured drain line to water line with zip ties and ran unit through quick wash, showed customer no leaks after quick wash cycle. Pushed unit all the way back and showed under unit with no leaks verified"