"Installed new control board. Ran quick wash. Unit filled and started washing. Verified proper operation. Parts and labor covered under scode S153EB, per service pointer 11766193 rev B."

Upon arrival found model number was wrong but serial number was correct. Called Randy. Changed model number. Found pressure system fault. Needs control board. Parts pre Id were for wrong model number. Ordering control board issue is covered under s code. Informed customer office will call when part comes in. ; ordrng 1 W11603810 (Control)

"Customer complained unit not working, found timer knob broken. Unit is working otherwise but needs timer and knob due to damaged timer stem/knob. Scheduled return call for 3-5-25 pm. Customer said too call on way but she will leave key under doormat for return call also. ; ordrng 1 W11685947 (Timer) and 1 W11708423 (Timer knob)"

"Returned to replace harness. Installed harness. Ran diagnostics, all functions including agitate working. Customers took unit in from garage. He removed and installed unit. Ran unit unit working as designed. Customer saw unit washing ."

Customer complaint unit not draining well. Red drain cycle unit draining very slowly. found pump not working as designed. Needs new drain pump found drain pump no longer available called office office. Confirm part no longer available. Inform customer unit is non-repairable due to part not being available.; ordrng 1 99003141 (Drain pump)