Appliance Repair in Cramerton, NC

"Customer said shes hearing noise again. Took off agitator ,drum is tight, looked under unit, took off actuator and looked inside gearcase at plastic gear, no issues, no issues with belt or motor. Ran unit with 3 towels on quick wash. Noise present. Replaced cam noise still present. Made sure drum , drum bell and drum nut are not damaged and are tight. Ran unit with lid open noise still present. Noise sounds like inner drum is slipping on gear case but not sure. Called techline. After running several tests , gearcase was the only thing that seemed to be issue. Not sure if defective or never replaced. Noise wasnt suspension rods squeaking at bushings., pulled up on top part of agitator as it was agitating and noise still present. Ordering gearcase and 2xtimeframe. c# 23718399. Scheduled return call for customer.; rqstng P&A on 1 W11454741 (Gearcase), ordrng 1 2xtimeframe (2xtimeframe), used 1 W10721967 (CAM KIT) from stock"

"Returned to install control board , due to service pointer , and motor , due to pulley being crooked. Installed party and ran test cycle. Found belt squeal , replacedbekt from ts. Verified no noise. Verified proper operation. ; used 1 W11239857 (BELT) from stock"

"Customer complaint of odd clicking or rooster like noise. Disintegrating hear noise in service diagnostic, but hear when unit filled with water. Noise coming from motor area. Also ordering control board because unit not fully draining out water, tried calibration and o pressure hose is ok. Scheduled return call with customer. ; ordrng 1 W11603810 (Control board / ACU) and 1 W10890624 (Motor)"

Customer complained unit wont start. Ran diagnostics found shifter fault. Found defective actuator. Replaced. Ran calibration. Verified proper operation. ; used 1 W10913953 (ACTUATOR) from stock

"Customer complaint unit making squealing noise found defective, drum roller and pulley. Replaced from truck stock verified proper operation.; used 1 4392065 (DRYER REPAIR KIT) from stock"

"Complain unit would not move past sensing. Found shifter fault error ran through diagnostics and it would shift into spin and agitate, but took several times once. Also found belt with stretched. Installed new actuator and belt ran unit through quick wash verified proper operation.; used 1 W10913953 (ACTUATOR), and 1 W11239857 (BELT) from stock"

"Customer was worried about door switches said one door switch was hard. One door was soft meaning he could push one in and he couldnt push in the other one and if he didnt firmly close the door, it would say door open. Inform customer that is normal operation right side door, switch cannot be pushed in until door is closed. Informed him by design door should be firmly shut. does not have to be slammed but needs to be firmly shut to operate properly. Ran unit several times with door shut. slightly pulled on door while unit running abd unit did not cut off. No dents in inner frame, door switch screws are recessed properly. A door itself is not coming apart or defective. unit is working as designed. Verified proper operation."

"Returned to install thermistors and baffle assembly. Installed parts. Ran service test, baffle working as designed. Verified proper operation."

"Customer complained unit ref says 50?. Upon arrival found freezer 0?, ref was 42? cleared alarm went into service mode and baffle making loud noise when open and closing. Freezer doesnt have ice buildup. Ordering baffle assembly and thermistors for ref. ; ordrng 1 W10785656 (Baffle assembly) and 1 WP2188820 (Thermister) and 1 WP2302937 (Thermister)"

Returned to install parts ordered. Installed ui and oven control board. Ran oven to test and oven is heating. Microwave is working also. Verified unit working as designed. Paid in full on previous call.