"Installed new parts and reassembled ran unit in service mode and shifter is moving but seems like it cant find position. Put on old actuator and same thing happening. Ordering control, harness and new actuator. Found control is sending voltage to shifter but shifter keeps moving like it cant find the correct position. Informed customer office will call when parts come in to schedule return call. ; ordrng 1 W11411581 (Control) and 1 W11376227 (Harness) and 1 W11212745 (Actuator)"

"Customer complained unit wont run,upon arrival found motor error, ran service mode and found capacitor bad, unit is out of warranty but S17538 covers labor and parts, replaced capacitor and verified proper operation. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock"

"Customer complained unit vibrating and shaking too much. Ran high speed spin and unit ramped up to high speed and started vibrating normally, informed customer this is normal operation unit spins a high speeds and will vibrate some when spinning. Ran service mode and all functions working. Verified proper operation unit is working as designed. Informed customer to make sure clothes are evenly distributed to prevent unit from getting off balance."

"F7e5, f7e6. Ran Manuel service mode and found loud noise from cam area. Looked under unit and found cam was tight but was slipping. Found gearcase shaft had fallen a bit causing cam to be right out of contact with other parts of cam causing unit to either no agitate or make loud grinding noise. Ordering gearcase, cam and actuator . Scheduled return call for 9-8-23 pm. ; ordrng 1 W11454738 (Gearcase) and 1 W11212745 (Actuator) and 1 W10721967 (Cam), rqstng P&A on 1 2xtimeframe"

"Customer complained of error code, Foudn f7-1 and f7-4, basket speed sensors error and motor error. Found motor pully damaged. Found cam and actuator damaged and wouldnt shift. , replaced parts and found oil leaking from faulty gearcase. Replace cam and actuator and unit will work but needs new motor, and gearcase. Ordering motor and gearcase and 2xtimeframe. Scheduled return for 9-6-23 pm. ; ordrng 1 W11283592 (Motor), rqstng P&A on 1 2xtimeframe (2xtimeframe), ordrng 1 W11449840 (Gearcase), used 1 W10721967 (CAM KIT), and 1 W10913953 (ACTUATOR) from stock"