Found unit has F7E1 error code for heater. Checked heater and its okay. Ran diagnostic cycle and heater did not come on. Recommend replacing control. Quoted $296.99 for control and $239 labor rate. Customer will call if desired. 7 day estimate.

"Installed new actuator and checked , all okay."

"Replaced part but found a bad actuator. Used TS W10913953 and unit running normal. Ran three diagnostic cycles and running through.; dspstn on spec-tagged invntry: 1 W11038689 VALVE , used 1 W10913953 (ACTUATOR) from stock"

"Installed heater as well as thermistor, tested ok. Advised customer to keep an eye on temp over the next couple days. Want to add upon first visit I checked Athena board and it is current non defective one."

Complaint that the unit is not agitating. Found actuator not moving to agitation side and washer. Will order new actuator and to return again. Please call customer at this home phone number 508-248-7125 that number on record is customers daughters number; ordrng 1 W11212745 (Actuator)