"Sr#7741028129Ck unit upon arrival and customer stated unit has a scratch on outer door of the bottom left for top oven, contact TechLine and inform TechLine of situation and also send picture. Per TechLine base on how long previous visit was and that unit is already out of 30day cosmetic warranty. Issue will not be covered per TechLine also send picture of door sticking out slightly on right side per tech line thats normal. Per tech support customer would needed to be quoted for outer door replacement which customer declined customer will contact KitchenAid also provide customer with Sr#"

Ck unit upon arrival and ran unit and found water leaking from bottom center of door while using stream refresh. Per owners manual steam cycles are optimized for larger loads.using steam refresh option with smaller load can lead to excess condensation and leaks

Ck unit upon arrival and per customer unit started making noise and then she smell a faint burn rubber smell. Check and tilt unit and found excessive amount of oil on floor and all over rotor and stator. Inform and quote customer of what the repair would cost also take picture and submitted to safety via email

Ck unit upon arrival and inspect and found no damage on frame also show customer. Use drop clothes and remove door and install frame and reinstall door unit operating to specs

SR#7741028129Ck unit upon arrival and remove frame from box and found chip on panel same location right bottom section and its at the same location at the bottom hinge of the original one thats inside the unit spoke with Tech Support and send picture per tech support reorder parts ; ordrng 1 W11617223 (Frame)