"Checked and found control completely blank. Will not respond to any inputs. Unit has correct incoming voltage. Ordering control, power board and thermostat. Advised customer that office will call to schedule when parts arrive.; ordrng 1 WPW10531156 (Board) and 1 W11443147 (ACU) and 1 W11378281 (Cavity thermostat)"

"Tested and found pump/motor not starting. Filling and draining correctly. Ran diagnostics, found F4E3 pump error. Removed and replaced sump assembly and door seal. Reassembled, tested, operating properly and no leaks.; used 1 W11613479 (Sump assembly) from stock"

"Checked and ran diagnostics. Found long fill error. Tested valves, found cold side not opening correctly and very low flow. Checked flow from hose, house has good water pressure. Removed and replaced valve assembly. Tested, now operating properly.; used 1 W11210459 (Valve) from stock"

"Checked and tested washer. Found gear case leaking oil, coating belt and causing odor. Washer would need gear case and related parts. Called Whirlpool safety dept, spoke to Neski. Advised her of findings. Not authorizing any repairs. Quoted customer and saved estimate. Customer declined repair."

"Checked and ran diagnostics. Found long fill error. Tested valves, found cold side not opening correctly and very low flow. Checked flow from hose, house has good water pressure. Removed and replaced valve assembly. Tested, now operating properly.; used 1 W11210459 (Valve) from stock"