"Tested unit and found freezer door building up moisture on top under fridge doors, checked gaskets and found freezer door gasket to low and door has void letting warm air in and causing moisture, pick up door to help stop moisture will order new door assembly with gasket. Checked temps in fridge and found moisture level super high and temps not reading correctly checked damper and found cycling, will order new cntrl and a hinge kit to help with temps advised fridge door would be sent to the house ; ordrng 1 W11548534 (Cntrl) and 1 W11435342 (Freezer door) and 1 W10917988 (Hinge kit)"

"Tested unit and found microwave not shutting off just running fan and light when closing door, tested each micro switch and same issue went threw entire harness and found All connections ok ohmed out all thermal cutoffs and found good checked cntrl and found relay on. Cntrl burnt that powers door switch unit needs new cntrl witch is no longer available customer will replace unit"

"Tested unit and found fridge section still freezing items on middle shelfs, checked temps and found reading 30 in fridge section. Unit also still dripping water onto freezer door gasket, found gasket under left fridge door building up moisture due to door not foamed in properly found middle round circle wide open causing warm air to get in and drip water also unit running and freezing items from warm air getting in. Will order new left side door assembly and cntrl parts tentative due to door special ordered ; ordrng 1 W11524469 (Cntrl) and 1 12002355 (Sensor) and 1 W11436984 (Door left)"

"Checked over machine and advised customer on cleaning unit with afresh and vinegar this will make a big difference advised to leave door and dispenser open wile not in use to dry unit out, checked all other operations and unit is working to specs"

"Customer complained condensation on top of freezer door gasket and vegetable freezing on middle shelf above vegetable drawer. Check fresh food temperature normal 37:8 degrees. Humidity control flop per is turn on and warm no condensation at all coming from moulin flopper, inform condensation between gasket groove must not have cleaned up correctly from last time when humidity control was turn on it was off when unit was installed. Customer insist flopper never condensate and the water must be from somewhere else. Unit check and theres no condensation from anywhere else. Customer insist she should be able to put vegetables anywhere she chooses in the fridge and the refrigerator should not have humidity because other refrigerator she had b4 never does that. Customer accuses me of lying for the company and because I want to keep my job. Call tech line while in the home in her presence and she keeps interrupting while I speak to tech support, SR # 7736946383. I raise the French doors as possible as per tech line to ensure proper sealing no fault found unit working to specs."