"Customer complained unit glass top broke, said they didnt know how. Took pictures. Putting in for p&a, informed customer of job is authorized and part is covered for repair office will call to reschedule. ; rqstng P&A on 1 5304513244 (Cooktop)"

"Returned to install new harnes, installed new harness and ran service mode and verified proper operation."

"Ran unit on air fluff using the airflow test kit unit is showing a restriction. Unit is heating properly, went and inspected the exit of the exhaust vent to find no airflow from the duct indicating a blockage in the ducts. Instructed customer on the proper use and care of the unit and that the vent would need to be cleaned for proper operation."

"Customer complained unit has issue filling. Too hot, spin too slow. Found the following error codes. F0e4, f8e1, f3e2. Thermistor on inlet valve causing low spin. Replaced inlet valve from ts, but found harness is also damaged by having corrosion on harness at thermistor harness side, needs inlet valve harness. Ordering inlet valve harness. Informed customer office will call when job is authorized and parts come in. ; rqstng P&A on 1 W11193817 (Harness), used 1 W11165546 (VALVE) from stock, states that autho needed"

"Customer complained unit not heating. Found unit didnt have all voltage going to unit. Only had 110v, flipped breaker at home and 240 was present after and unit started heating. Ran timed dry and unit started heating and progressed from 60month to 50 mins. Verified proper operation. Informed customer of issue happens again to replace breaker or 240v receptical to dryer by calling electrician before calling us back first. If same issue happen again during a callback we will have to charge for call trip fee."