Complaint that the unit is not responding correctly. Mentioned to the customer that they would have to contact the insurance company. Customer will not pay for the trip fee knowing its still under warranty. Insurance company will need to contact us to setup a return visit. Unit still under warranty.; ordrng 1 W10906426 (Control Board)

Complaint that the unit get hot to the touch and the bottom doors edges are very sharp. Will order parts for a return visit. Verified temps. and adjusted then 10* higher. No issues found with the heating of the outside.; ordrng 1 W11280103 (Door Panel)

"Little bit of rumbling noise when runnning. Took apart and supports and idle good, some build up of lint that I cleaned out, most build up was found on blower wheel, cleared. Unit is running smoother. No failures found, vibration looks to be all. Let customer know noises will come and go with unit operation, but physically and electronically everything checks fine."

"Replaced icemaker, ran harvest fine and filled fine. Cs to monitor."

"Complaint that the washer would not open. Found error codes F3E1, F8E3, F6E3, F9E1. Found unit not responding to diagnostics tests nor sensing /filling. Bad control board. Customer will find another alternative. Collected trip fee."