Appliance Repair Amherst Massachusetts

Advantage Appliance Repair Inc. Rated 4.0 out of 5 stars based on 6 customer reviews

We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Amherst, MA 01002
Chris B.
Job Details: 02/26/2024
Complaint that the door isnt unlocking. Ran diagnostic cycle. Found bad reading on the pressure hose. Cleared out air hose ran diagnostic and tested normal. Drain pump is working normal and door locking properly. After air hose cleared up unit running normal. Mentioned to the customer to use HE and less detergent on all cycles.
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Amherst, MA 01002
Chris B.
Job Details: 02/16/2024
Complaint that the lights are not working at all in both top and bottom. Readjusted the control board harness wire and light are working properly.
We serviced a
KENMORE DRYER
Model ="11085862400"
Near Amherst, MA 01002
Mike K.
Job Details: 02/15/2024
"Pulley had come off, belt loose. Found broken retainer clip. Put pulley back in place tightened set screw and replaced retainer clip. Tested on normal dry and operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Amherst, MA 01002
Mike K.
Job Details: 02/15/2024
"Replaced compressor and drier, pulled into vacuum and held for 15 minutes. Charged with 5.5 oz r134a.Allowed unit to run and return line getting hot, blowing cold air. Cs to monitor.; dspstn on spec-tagged invntry: 1 W10832994 COMPRESSOR and 1 WPW10143759 FILTER DRIER UV"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Amherst, MA 01002
Mike K.
Job Details: 02/09/2024
"Unit is under 1yr wp warranty per service bench. Intermittently stopping 5/10 minutes into cycle. Tested in normal with damp napkin in sensor , ran over 15 minutes with no issue. Explained how sensor works, that timed dry may be needed for small loads. Tested fine."
Amherst, Massachusetts
01/29/2024
Repair person was courteous and efficient. The problem is that this Whirlpool frig keeps breaking and each of the repairmen refuse to get in touch with the manufacturer’s master technician to run a full diagnostic and determine that the unit should be replaced, as the extended warranty company (AIG) told us Advantage should do. Frig has not worked for more than a few weeks for several years and we have lost around $1000 of food as a result. Our last repair was 2 weeks ago and I am about to call AIG again to authorize a new repair because the freezer temp is too warm. We need Advanatge to listen to us and the extended warranty company and authorize a replacement so that we can have a frig that actually works in our house after at least 5 years of a lemon.
Overall Experience
Rich
Amherst, Massachusetts
01/25/2024
The service technician was excellent, but they did not provide him with the correct part to replace the icemaker. The current icemaker is not tall enough so it allows the ice to flow over the bin into the freezer. There appears to be no solution from the manufacturer.
Overall Experience
Bert
Amherst, Massachusetts
11/10/2023
Chris was great Informative re: service and parts Quick, quiet work completion Ver pleased
Overall Experience
Amherst, Massachusetts
10/30/2023
Overall Experience
Amherst Resident
Amherst, Massachusetts
09/16/2023
My refrigerator was malfunctioning recently and after searching for a repair person, I decided to try Advantage Appliance Repair. Mike was professional, friendly, and was respectful of my home. I always appreciate when service people are careful of floors and surfaces and work clean! He seemed knowledgeable, explained clearly what he found and his diagnosis based on that info, answered all my questions, and was able to give me a detailed estimate for the repair (although I ultimately decided to replace and not realize). I would use this company again.
Overall Experience